Field incoming calls from drivers and relay information as may be required to include load requirements to drivers. If these calls require communication with other work areas, then ensure this communication occurs
Communicate necessary information to the day shift operations personnel to include potential service issues/concerns
Track loads as may be requested by day shift personnel - Communicate to customers as may be required to inform them of changes in ETA's, etc.
Completion of service reports as maybe required - Entering directions and pertinent customer information as may be required
File repair orders
File/match-up on road repairs
Coordinate on road breakdowns
Assist drivers with HazMat, O, S & D, and minor accidents
Education and Experience
High school diploma
1 - 2 years of customer service.
Skills and Personal Characteristics
Good interpersonal skills
Good written and verbal skills
Knowledge of the United States
Knowledge with hours of service and DOT Regulations