Field incoming calls from drivers and relay information as may be required to include load requirements to drivers. If these calls require communication with other work areas, then ensure this communication occurs.Communicate necessary information to the day shift operations personnel to include potential service issues/concernsTrack loads as may be requested by day shift personnel - Communicate to customers as may be required to inform them of changes in ETA's, etc. Completion of service reports as may be required - Entering directions and pertinent customer information as may be required.File/match-up on road repairsCoordinate on road breakdownsAssist drivers with HazMat, O, S & D, and minor accidentsHours: Monday - Friday 3:30pm to 11:30pmSpecial duties
High school diploma1-2 years customer service
Good interpersonal skillsGood written and verbal skillsKnowledge of the United StatesComputer skillsKnowledge with hours of service and DOT RegulationsAble to work without supervisionFlexible - DependableHours: Monday - Friday 4:00pm to midnight.
