Field incoming calls from drivers and relay information as may be required to include load requirements to drivers. If these calls require communication with other work areas, then ensure this communication occursCommunicate necessary information to the day shift operations personnel to include potential service issues/concernsTrack loads as may be requested by day shift personnel - Communicate to customers as may be required to inform them of changes in ETA's, etc.Completion of service reports as maybe required - Entering directions and pertinent customer information as may be requiredFile repair ordersFile/match-up on road repairsCoordinate on road breakdownsAssist drivers with HazMat, O, S & D, and minor accidentsSpecial dutiesSaturday 9pm - Sunday 7am
Sunday 9pm - Monday 7am
Monday 9pm - Tuesday 7am
Tuesday 9pm - Wednesday 7am
High school diploma1 - 2 years of customer service.
Good interpersonal skillsGood written and verbal skillsKnowledge of the United StatesComputer skillsKnowledge with hours of service and DOT RegulationsAble to work without supervisionFlexible - Dependable
