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Desktop Support Technician - Job Description

Desktop Support Technician - Job Description

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Main Job Responsibilities
  • Bullet PointDiagnose and resolve software and hardware issues, including desktop operating systems, across a range of software applications in a courteous and cooperative manner.
  • Bullet PointApply operating system updates and patches in a timely manner in keeping with company procedures and best practices.
  • Bullet PointInstall and configure new IT equipment including end user computers in all locations.
  • Bullet PointTroubleshoot and resolve issues and maintain hardware and software for desktop computers, printers, telephones and other network peripherals in an efficient manner.
  • Bullet PointCreate and maintain technical documentation and procedures for desktop computer hardware and software including asset inventory and documenting system backups.
  • Bullet PointTake ownership of issues and implement appropriate fixes to restore service as soon as possible while escalating incidents and/or working with senior staff when necessary.
  • Bullet PointMaintain excellent verbal and written communication skills including the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • Bullet PointPerform telephone support to driver associates in the use of required technology related tools.
  • Bullet PointAssist with server and network administration.
  • Bullet PointWork with and assist other IT staff members to provide effective customer service and support.
  • Bullet PointComplete assignments efficiently and accurately.
  • Bullet PointAssist with testing and implementation of technology solutions, including upgrades and new technologies.
  • Bullet PointActively research and stay abreast of technology changes and trends.
  • Bullet PointReview processes and provide recommendations for more efficient use of available technologies.
  • Bullet PointPerform other duties, as necessary, not specifically stated.

Education and Experience
  • Bullet PointAAS in Information Technology or related field (may substitute 2 years computer experience)
  • Bullet PointMinimum of one year business experience working with computer systems in an office environment

Skills and Personal Characteristics
  • Bullet PointDesktop/Laptop computer hardware configuration and break-fix
  • Bullet PointProficient with computer software including Microsoft Office applications
  • Bullet PointInitiative to complete technology related tasks efficiently and independently
  • Bullet PointResponsible and reliable

Physical Requirements
  • Bullet PointAbility to routinely lift computer equipment up to 50 pounds
  • Bullet PointAbility to assist in lifting or maneuvering computer equipment weighing 51-100 lbs. on occasion

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Barr-Nunn Transportation
1803 Burr Oak Blvd.
Granger, IA 50109


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