Main Job Responsibilities
Assist in providing a stable, dependable and efficient computing and telecommunications environment.- Evaluate and maintain networking devices and technologies including switches, firewalls and cabling.
- Delivery of corporate applications, network and telecommunications services throughout the company.
- Assist with maintaining the security of the Barr-Nunn computing environment.
- Provide support and maintenance for LAN and application servers, desktop hardware and software, corporate support applications, and telecommunications systems.
- Administer relationships and contracts with vendors in assigned areas of responsibility and assist with procurement of network resources.
- Assist in establishing business needs, develop appropriate recommendations and provide approved solutions using IT best practices.
- Assist in the development/enforcement of IT standards and policies
- Provide service and support for network, desktop, supported applications and telecommunications functions for Office and Shop personnel at all locations.
- Maintain active communication with departmental areas to aid with changing business needs.
- Document current processes and provide options for alternative solutions to increase efficiency by applying technology
- Maintain physical inventory of IT computing assets for both servers and desktops at all company locations.
- Create and maintain IT standards in accordance with applicable regulations and company direction
- Work closely with IT Systems Manager in developing and improving IT documentation and work standards.
Education and Experience
- 2 year degree in MIS, or Computer Science (may substitute 2 years business experience)
- Minimum of 2 years business experience in IT operations in position of desktop support or equivalent activities.
- Proficiency with personal computers and common business applications such as email, word processing, and spreadsheets.
- Experience with networked computers and common file services in a Microsoft server environment.
- Familiarity with Microsoft Hyper-V Environment.
- Familiarity with Enterprise iSCSI SAN environments.
- Familiarity with Microsoft SQL database concepts and operations.
- Familiarity with Network switches, firewalls and cabling technologies.
- Familiarity with business backup solutions in Virtual and/or Physical environments.
- Experience with Microsoft Server and Desktop Operating Systems.
Skills and Personal Characteristics
- Ability to manage multiple projects
- Proficient written and verbal communication skills
- Proficient analytical and troubleshooting skills
- Thorough and detail oriented
- Ability to work nights and weekends and additional hours as needed
- Ability to assist non-technical people
- Ability to learn new technical skills quickly
Physical Requirements
- Ability to lift computer equipment up to 50 pounds
- Ability to assist others in lifting or maneuvering computer equipment such as monitors, fax machines, or printers 51-100 pounds on occasion
